Returns & Refund Policy

CW BOUTIQUE LTD
Email: [email protected]

Last updated: [2025-06-19]

1. Returns

You have the right to return your items within 60 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Return

1. Contact us at [email protected] within 60 days of receiving your order.
2. Provide your order number and reason for return.
3. We will provide you with return instructions.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7 business days.
• Shipping costs are non-refundable unless the item is faulty or we made a mistake.

3. Delayed or Undelivered Orders

If your order has not been shipped within the promised time, or if your order has not arrived after a reasonable period:

• You are entitled to request a full refund.
• Please contact us at [email protected] with your order details.
• We will investigate and process your refund as soon as possible.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

5. Contact Us

For any questions about returns or refunds, please email us at [email protected]